A website built to be used and maintained.
Product journeys, calculators, enquiry paths and branch information on the public site. Language-specific content editing and structured updates in the CMS.
Two requirements. One delivery partner.
Repco Bank needed a clearer website for customers and a manageable digital presence for its branch network. Tuskmelon addressed these through two distinct services, each with its own approach and ongoing support.
Help customers explore the bank. Help the team manage the presence behind it.
Make banking information easier to find. Make the next step clear.
Repco Bank needed a website that could organise its products, services and public information into a clear customer journey. The team also needed a practical way to keep that information updated.
We approached the customer-facing website and the content-management system together: a clearer experience for visitors, supported by manageable content behind it.
Published website views · 23 October 2026 · Product details are shown as part of the captured interface.
Understand the experience before designing the screens.
The starting point was a review of the existing site, banking-market references and the bank’s visual identity. The findings shaped the navigation, content hierarchy, design system and customer paths.
FROM RESEARCH TO DELIVERY
Explore the work within each stage.
01Understand +
User research, competitive analysis, the problem statement and affinity mapping.
02Structure +
Empathy mapping, user personas, journey maps, user flows and information architecture.
03Design +
Brainstorming, low- and high-fidelity wireframes, a component library, visual design and prototyping.
04Validate & build +
Usability testing, a result summary and development of the website and CMS.
A website the bank’s team can keep working with.
The CMS gives the team structured controls for page content and recurring updates. The interface supports language-specific banner editing and auction-listing management with CSV bulk upload.
The customer sees the website. The bank’s team gets the controls behind it.
SERVICE 01 · WHAT THE BANK GAINED
A customer-facing website with product information, calculators and enquiry paths—supported by a CMS for multilingual content and structured updates.
02
GOOGLE BUSINESS PROFILE MANAGEMENT
110 branches under managementMake every branch easier to find. Give the bank a central place to manage it.
The branch work addressed a separate need: consistent Google Business Profile information, verification and secure ownership. Our team coordinated the implementation, then enabled ongoing management through TuskManage, part of TuskOne.
BRANCH IMPLEMENTATION & ONGOING MANAGEMENT
110branches under
management today
management today
60+new profiles created
700+support queries & appeals resolved
7months of initial implementation
& coordination
& coordination
The work started with a closer look at every branch.
Before setup came the audit. We checked what was present, what needed correction and what needed to be created—from addresses and contact details to descriptions, imagery and customer engagement.
A branch-level baseline made the priorities clear. Explore a sample of the initial checks below.
INITIAL AUDIT · 10-BRANCH SAMPLE
Branch by branch. Field by field.
✓ Present / correct– Needs attention
Initial audit sample, recorded before implementation. Statuses reflect the checks made at that stage.
FROM THE INITIAL REVIEW
The findings, made clear.
A visual summary of the profile information and presentation gaps identified in the initial review.
A verified network takes more than a software setup.
Our team worked with branch representatives to collect information and documents, coordinate verification and resolve profile issues. Rejections, suspensions and appeals needed follow-through with branch teams and Google Support.
Seven months of coordination. A foundation the bank can keep building on.
EXPLORE THE IMPLEMENTATION
THE SERVICE BUILDS THE FOUNDATION
Verified, organised,
ready to manage.
The branch work continues. The management gets simpler.
Once ownership and access were established, the network was brought into TuskManage. The bank now has a central place to manage profiles, monitor reviews, understand branch performance and publish service updates in bulk.
Product screens show selected reporting periods. Keyword insights show search terms and branch discovery; they do not show Google or Maps ranking positions.
A clearer experience for customers. More practical control for the bank.
110 branches under ongoing management.
Audit, verification and ownership support, followed by centralised profile management. The implementation created 60+ new profiles and resolved 700+ support queries and appeals.
Service knowledge behind the delivery. Technology behind the continuity.
One brief.
One project.
One opportunity.
Let us earn your confidence through the work.
And build a lasting relationship from there.
Client: Repco BankAgency: TuskmelonServices: Website & CMS / Branch presence