KVB × Tuskmelon

Banking, explained.
One step at a time.

Interactive, do-it-yourself walkthroughs for
KVB net banking and mobile banking.

Explore the video showcase
30+Banking features covered
Two channelsNet banking + Mobile banking
One clear approachSee the step. Follow the process.

Help customers understand
what to do next.

A banking feature becomes easier to use when the process is clear. KVB needed guided, do-it-yourself videos that explain net banking and mobile banking journeys step by step.

Tuskmelon turned these processes into interactive walkthroughs—showing the sequence, guiding the next action and giving customers a way to revisit the journey.

Bring the explanation into the experience.

From a banking process
to a guided experience.

We structured the tasks into clear sequences and built interaction around the points where customers need to choose, act or repeat a step.

01Map the journey.Break the process into understandable steps.

02Guide the action.Use visual prompts and clickable choices.

03Let people revisit.Support pauses, navigation and replay.

The idea, in three moments

See. Act. Continue.

Guided journey01 / 03

Make the next step visible.

A focused cue draws attention to the action that comes next.

Illustrative guidance preview · Not a KVB banking screen

Everyday banking tasks.
Clearer ways to follow them.

The library spans routine account tasks, payments, deposits and self-service journeys. Each feature becomes a focused explanation of what to do and how to move through it.

01 / Accounts

Know your account.

Account summary · Cheque book requests

02 / Payments

Follow the transfer.

Funds transfer · Beneficiary maintenance

03 / Deposits

Understand the process.

Term deposits · Recurring deposits

04 / Self-service

Manage the everyday.

Statement requests · Security & login

Selected examples from the wider scope, which also includes loans, cards and transaction approvals.

Guidance that meets customers
where they bank.

Explore two funds-transfer journeys: one for net banking, one for mobile banking. Each shows how the next action becomes part of the explanation.

The two spaces above are reserved for your selected videos. Current interactive samples open separately.

Clearer steps.
More confident self-service.

CustomersUnderstand the sequence and revisit the guidance.

The bankA reusable library for explaining digital features.

The brandA consistent way to make banking journeys easier to follow.

Designed to support independent use of digital banking through clear explanation and repeatable guidance.

Your next brief. Our next opportunity.

One brief. One project.
One opportunity.

Let us earn your confidence through the work.
And build a lasting relationship from there.

Explore Tuskmelon (opens in a new tab)
Client: Karur Vysya BankInteractive Video & Customer EducationPartner: Tuskmelon